What kind of points are there in the CIRSA Winner Club?
Base Points and Promotional Points
- BASE POINTS: These are the points that are rewarded using the CIRSA Winner card
- PROMO POINTS: These are the CIRSA Winner gift points (example: birthdays, upgrades or specific promotions)
- POINTS EARNED: Base Points + Promotion Points
What Points can I redeem? All points obtained (base points and promo points) can be redeemed.
What are my CIRSAWinner Club points for?
Points can be exchanged for:
- Gambling time
- Upgrades
- CWC Special Promotions
- Hospitality or entertainment products
What points can I get to achieve these objectives?
You can redeem gambling time with base points and promo points.
The rest of the objectives can only be redeemed with base points, obtained by the CWC client themselves.
Category Upgrade
For increases, the necessary base points must be achieved in 90 rolling days. The points per category are as follows:
- Climb to Emerald: 1,731 points
- Climb to Ruby: 5,784 points
- Ascend to Sapphire: 23,076 points
- Upgrade to Diamond: 92,307 points
How is the rolling 90 days calculated?
The starting point is always “today”, that is, the day the client is at the Casino Cirsa Valencia using the card and earning points, and the points obtained on the consultation day and the previous 89 days are added (Total 90 days)
That is, if a client plays on July 15 and wants to know how many points he needs to upgrade, the system will indicate the points he accumulated in the 89 days prior to that date.
If you come on August 1 and check it again, the system will show you the sum of the points obtained in the 89 days prior to August 1.
- If I get points before 90 days, do I upgrade my category? Yes, as long as you get the points equivalent to necessary to move up to that category.
Downgrades:
A client can be downgraded after one year if he does not maintain the necessary points to continue in the same category.
The calculation of the reduction will always be carried out annually from the day you joined the CIRSA Winner Club
Points expiration:
- The points have a duration of 365 days.
Number of cards allowed per customer:
- JADE – 1 card
- EMERALD – 1 card
- RUBY – 2 card
- SAPPHIRE – 2 cards
- DIAMOND – 2 cards
In case of loss or theft, please reach our staff. The cost of the card duplicate is 5€
Membership conditions of the CIRSA Winner Club
WHAT IS WINNER CLUB
Winner Club is the loyalty program of CIRSA CASINO VALENCIA, S.A.U. (hereinafter, CCV), which offers cumulative points for playing on the machines assigned to the program. The validity of the program is indefinite. The validity of the program is indefinite. However, CCV reserves the right to cancel it at any time, in which case members will be informed at least 15 days in advance of the planned termination date.
REQUIREMENTS TO BE A MEMBER
1. Natural persons of legal age, regardless of their nationality or place of residence, who complete the program registration form in person can be part of the Winner Club. To do this, they must not appear on any prohibited or self-prohibited list.
2. CCV reserves the right to accept or not accept a registration request.
3. When a client is accepted, they will receive an ID card with their name which will identify them as a member of the Winner Club Program, as well as the bases for participation in it if they were not delivered at registration.
4. By signing the membership questionnaire, the client accepts that information about the Winner Club program will be sent to them: promotions, communications referring to it or relevant information about our rooms; through traditional mail, email and/or phone calls. The user may choose the means by which they want to receive communications and exercise their rights of access, rectification, cancellation or opposition (see data protection section).
5. The Winner Club card is for personal and non-transferable use and is the exclusive responsibility of its holder.
6. The Winner’s Club card is not a credit card, debit card, or official identification document.
7. In the event of theft or loss of the card, the holder must immediately report the fact to CCV. Reprinting each card will cost €5. CCV will not be responsible for any points accumulated on a lost or broken card.
POINTS ACHIEVED
1. Winner Club members will achieve points according to the total money played (coined in).
2. The accumulation of points will only be possible on the machines assigned to the club.
3. In order to achieve points, it is essential that the customer insert their card into the machines during the games.
4. Points achieved on a customer’s card cannot be transferred to another person’s account.
5. CCV may change the points accumulation rules at any time.
6. CCV may at any time adjust the member’s points account status, with prior notice, in the event of system errors, or when it detects fraud or erroneous or improper use of the card.
7. The achieved points will expire when a card remains inactive for one year even if the customer has visited the casino during said interval. Likewise, the points accumulated on the card will expire one year after obtaining them if they have not been redeemed.
8. Winner Club may cancel, limit, modify, delete or add the terms and conditions of these regulations at any time, informing members of this by the means it deems most convenient.
CAUSES FOR ACCOUNT CANCELLATION
CCV may terminate a member’s membership in Winner Club without prior notice when the member engages in illegal activities such as (but not limited to) the following:
1. Using a card without being the owner of it may lead to the withdrawal from the club of the user, the cardholder or both.
2. Failure to comply with CCV security regulations.
3. When the achieved points have been obtained illegally or fraudulently: a. For committing fraud on the machines. b. For using the card while not being its holder. At the time of canceling or returning the cards, they lose all the points they have accumulated and these cannot be refunded.
REDEMPTION OF PROFITS
1. The points accumulated with the Winner Club card will be exchangeable for hospitality products, casino merchandising, credits or other gifts chosen by the club. CCV may modify the redemption table at any time and without prior notice.
2. To redeem benefits, Winner Club members must have their active card, an official identification and the number of points necessary to make the respective redemption.
3. Only the cardholder may request the exchange of points for benefits, and to do so they must present the card at the time of redemption in the customer service area along with official identification.
4. The benefits offered by Winner Club may be modified by CCV without prior notice.
5. The achievement of promotional points is not operative for category upgrades or for redeeming tickets to participate in raffles.
